Diagonal Service, Inc.

Portfolio

Industry Case Studies:

• Auto Manufacturing

  Build and conduct leadership and service training for middle management.
  
  Completed in 3 months.

• Government

  Consolidated multiple IT organizations into a centralized service organization.
  
  Completed in 12 months.

• Insurance

  Implemented new sales processes and enabling technologies.
  
  Completed in 7 months.

• Biomedical

  Process design, curriculum development, and training delivery for cross-functional clinical and lab system.
  
  Completed in 8 months.

• Government

  Implemented a State-wide leadership and development program.
  
  Completed in 12 months.

• Pharmaceutical

  Build global IT service to support global SAP implementation; reengineered processes and real estate strategy for field sales offices.
  
  Completed in 18 months.

• Energy

  Reengineered global incident and change management; set global governance standards.
  
  Completed in 14 months.

• Health Care

  Build document management, scanning, provisioning, and support for EMR.
  
  Completed in 10 months.

• Pharmaceutical

  Reengineered and outsourced Information Technology Services.
  
  Completed in 12 months.

• Entertainment

  Build global HR service center; set global governance and compliance standards.
  
  Completed in 6 months.

• Hospitality

  Consolidate operations of two merged restaurant chains.
  
  Completed in 8 months.

• Retail

  Turn-key implementation of nation-wide medical retail.
  
  Completed in 18 months.

• Financial Services

  Reengineered customer service processes.
  
  Completed in 18 months.

• Insurance

  Move Line of Business to Third Party Administrator.
  
  Completed in 14 months.

• Software Development

  Reengineered client engagement processes; built scenario-based sales and training curriculum.
  
  Completed in 5 months.

• Global Process Outsourcer

  Reengineered service delivery processes; reconfigured enabling technologies.
  
  Completed in 6 months.

• Insurance

  Reengineered service delivery processes; implemented new enabling technologies; redefined client on-boarding processes.
  
  Completed in 16 months.

• Telecommunications

  Reengineer HR processes, Reengineer IS processes, build retail stores.
  
  Completed in 2 years.

The following is a representative list of clients with whom Diagonal has worked.